Refund and Returns Policy

30-Day Return Window

We accept returns within 30 days of delivery. All items must be unused, unwashed, and in original condition with all tags and hygiene seals intact.

Return Conditions

To qualify for a return:

✅ Original packaging and all tags attached
✅ Hygiene liner intact and unbroken (for intimate apparel)
✅ No signs of wear, perfume, or alteration
✅ Proof of purchase (order number) provided

⚠️ Non-Returnable Situations

We cannot accept returns for:

❌ Items with broken hygiene seals or removed tags
❌ Products damaged by the customer (tears, stains, misuse, or alteration)
❌ Custom or personalized items
❌ Items returned after 30 days
❌ “Final Sale” marked merchandise

🔄 Refund Process

Contact us at support@smareeline.com for return authorization
We’ll provide the return address and instructions
Inspection within 3-5 business days of receipt
Refunds processed within 7-10 business days to the original payment method
Original shipping costs are non-refundable
Return shipping is paid by customer

🚚 Damaged or Defective Items

🛠️ Manufacturer defects (we cover return shipping)
📦 Wrong items shipped
💥 Shipping damage (we assist with carrier claims)

🔁 Exchanges

Size exchanges available within 30 days for:

Same style/color (subject to availability)
Intact hygiene seals and tags
Customer pays outbound and return shipping

🎁 Gift Returns

Gift recipients receive store credit for the item’s value. The original purchaser receives a refund to the original payment method.

📍 Return Shipping Address

Pakistan Returns:

Smareeline Returns Department
Building 7, Unit 66-2
Ghulam Raza Street, Alamdar Road
Quetta, Balochistan 87300 Pakistan
Support Email samreeline.com@smareeline.com

International Returns:

Please get in touch with us at Support Email samreeline.com@smareeline.com for international return authorization and address instructions.

📦 Return Instructions:

Include your order number inside the package
Use tracked/insured shipping – we cannot guarantee receipt of untracked returns
Do not write “lingerie” or adult content on customs forms – use “clothing” or “apparel”
Customer responsible for all return shipping costs and customs fees

⏰ Processing Time:

Allow 7-10 business days for us to receive and inspect your return
Refunds processed within 3-5 business days after approval
You’ll receive email confirmation at each step

📞 Need Return Authorization?

Email: samreeline.com@smareeline.com
Subject Line: “Return Request – [Your Order Number]”
Include: Photos of the item, reason for return, preferred resolution

Note: This address is for RETURNS ONLY. For customer service inquiries, please email us at samreeline.com@smareeline.com