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Smareeline Shipping Policy
Effective Date: [Date]
Thank you for shopping at Smareeline! This Shipping Policy outlines important information about how we deliver your orders. Please read this carefully before making a purchase.
1. Order Processing Time
All orders are processed within 1-2 business days (Monday to Friday, excluding holidays) after payment confirmation. Orders placed after 2:00 PM local time or on weekends/holidays will be processed on the next business day.
2. Shipping Methods & Delivery Timeframes
A. Local Shipping (Within [Your Country])
- Service: Standard Domestic Shipping
- Delivery Time: 3-5 business days after order processing
- Carrier: [e.g., USPS, DHL, FedEx, or your local postal service]
- Note: Business days do not include weekends or holidays
B. International Shipping
- Service: Standard International Shipping
- Delivery Time: 5-15 business days after order processing (varies by destination)
- Carrier: [e.g., DHL International, FedEx International, or your chosen carrier]
- Delivery estimates by region:
- Europe: 5-10 business days
- Asia: 7-12 business days
- Australia/NZ: 8-15 business days
- North America: 5-10 business days
- South America: 10-15 business days
- Other destinations: 8-15 business days
3. Shipping Costs & Calculation
We do NOT offer free shipping. All shipping costs are calculated based on:
- Package Weight (in kilograms)
- Package Dimensions (size/volume)
- Destination (local or international zone)
- Shipping Method selected at checkout
How Shipping is Calculated:
- The shopping cart automatically calculates shipping based on the total weight of items in your order
- Each product has a specified weight in our system
- Shipping rates are displayed during checkout before payment
- Heavier packages incur higher shipping costs
4. International Shipping Considerations
- Customs & Duties: International customers are responsible for ALL customs duties, taxes, import fees, and handling charges imposed by their country. Smareeline has no control over these charges and cannot predict what they might be.
- Shipping Restrictions: Some countries restrict certain products. We reserve the right to cancel orders to restricted destinations.
- Address Accuracy: You must provide complete and accurate international addresses. Incorrect addresses may result in delivery delays, return to sender, or additional fees that you are responsible for.
5. Order Tracking
- Tracking numbers are emailed within 24 hours of shipment
- Local orders: Tracking updates typically within 24 hours
- International orders: Tracking may take 2-3 business days to activate
- Track your order using the link in your shipping confirmation email
6. Delivery Issues & Responsibilities
A. Failed Delivery Attempts
- After failed delivery attempts, carriers leave a notice
- You must contact the carrier directly to arrange redelivery or pickup
- Unclaimed packages returned to us incur return shipping fees + 15% restocking fee
B. Lost or Stolen Packages
- Contact us if tracking shows “Delivered” but you haven’t received your package
- We will initiate a carrier investigation (takes 7-14 business days)
- We are NOT responsible for packages stolen after delivery confirmation
- For lost packages, we will reship only after carrier confirms loss
C. Delayed Packages
- Estimated delivery times are not guaranteed
- Delays may occur due to: customs clearance, weather, holidays, carrier backlogs
- No refunds or compensation for delayed packages
7. Multiple Item Orders & Weight Calculations
- Shipping cost is based on TOTAL order weight (sum of all items)
- Items may ship from different locations (additional shipping charges may apply)
- You’ll receive separate tracking numbers for split shipments
- Each partial shipment’s shipping cost is proportional to its weight
8. Shipping Address Policy
- We ship ONLY to the address provided during checkout
- Address changes after order processing incur a $[amount] fee + possible shipping difference
- We cannot redirect shipped packages
- PO Boxes: Accepted for domestic shipping only (weight restrictions may apply)
9. Weight-Based Shipping Rates
Our shipping rates are structured as follows
International Shipping Zones:
Rates vary by zone and weight. Exact costs display during checkout.
Smareeline Shipping Cost Calculator
Detailed Shipping Cost Per Kg (1–100 kg)
Base Rate: $30 for the first kilogram
Additional Rate: $10 for each extra kilogram
📊 Rate Overview Table
| Weight Range | Price per Additional kg | Formula | Example Total Cost |
|---|---|---|---|
| First 1 kg | $30.00 (base fee) | $30 | 1 kg = $30.00 |
| Each extra kg | $10.00 per kg | $30 + ($10 × [weight-1]) | 5 kg = $70.00 |
📦 Quick Cost Reference Table
| Order Weight | Total Shipping Cost | Breakdown |
|---|---|---|
| 1 kg | $30.00 | $30 base fee |
| 2 kg | $40.00 | $30 + $10 |
| 3 kg | $50.00 | $30 + $20 |
| 4 kg | $60.00 | $30 + $30 |
| 5 kg | $70.00 | $30 + $40 |
| 10 kg | $120.00 | $30 + $90 |
| 15 kg | $170.00 | $30 + $140 |
| 20 kg | $220.00 | $30 + $190 |
| 25 kg | $270.00 | $30 + $240 |
| 50 kg | $520.00 | $30 + $490 |
| 100 kg | $1,020.00 | $30 + $990 |
10. Returns & Shipping Costs
- Original shipping charges are NON-REFUNDABLE
- Return shipping is the customer’s responsibility
- Refunds are for product cost only (excluding original shipping)
- If return is due to our error, we cover return shipping
11. Prohibited Shipping Items
Certain items cannot be shipped internationally due to carrier restrictions. We will notify you if your order contains restricted items.
12. Holiday & Peak Season Shipping
- Processing and delivery times extend during holidays
- Check website banners for holiday cut-off dates
- No delivery guarantees during peak seasons (Nov-Jan)
13. Contact Shipping Support
For shipping questions:
Smareeline Shipping Department
Email: [shipping@smareeline.com] or [support@smareeline.com]
Response: Within 24 business hours
For Your WooCommerce Setup:
- WooCommerce Weight Settings:
- Ensure every product has accurate weight (kg) in product data
- Set up shipping classes if you have different product types
- Shipping Zone Configuration:
- Local Zone: Set weight-based rates using “Weight Range” shipping method
- International Zones: Create separate zones for different regions with weight-based pricing
- Recommended Plugins:
- Weight-Based Shipping: For precise weight calculations
- Table Rate Shipping: For complex weight/destination matrices
- WooCommerce Shipping: For carrier rate calculations
- Checkout Display:
- Clearly state: “Shipping calculated by weight and destination”
- Show weight summary in cart/checkout
- Add notice: “International customers: You are responsible for all customs/duties”
- Product Page Tips:
- Display product weight clearly
- Consider adding: “Shipping cost calculated at checkout based on total order weight”
Replace [bracketed information] with your actual rates, country, and contact details!